We value your trust and care about the security of your personal data. This Privacy Policy explains what information we collect when you use the VTLV website, how we process and store it, and how we protect it.

By using our website and services, you agree to the terms of this policy. We guarantee that your personal data will not be transferred to third parties without your consent, except in cases provided for by law.

Our goal is to make your interaction with the website convenient, safe, and transparent.

The Association respects the privacy of the website’s users. Since browsing the Site involves the transfer of certain information about users, below is the privacy policy adopted by our Site. The document lists the types of information we collect; indicates how we use this information and how we store it; and what options Users have in this regard to protect the confidentiality of their information. Please read this document carefully and thoroughly.

We recommend that you review the Privacy Policy from time to time to stay informed of the latest changes. The Association reserves the right to change and/or update the provisions of this document at any time without prior notice.

This Privacy Policy is written in the masculine form solely for convenience. Wherever the masculine form is used, the feminine form is implied to the same extent.

Please note: this Privacy Policy is an integral part of the Terms of Use governing the use of the Website. This document does not supersede the provisions of the Terms of Use or diminish their significance.

Information we collect

  • When using the Booking System (as defined in the Terms of Use), when booking hotel rooms through the Site, you must provide personal data, namely your first name, last name, phone number, email address, home address, and other personal identification data to be stored on our Site.
  • In addition, we may collect certain information automatically. Such information includes your IP address, the date and time you visit our Website, the hardware characteristics of the device you use to navigate the Website, your software, the browser you use, the operating system installed on your computer, your language settings, etc. We may also collect information about the pages you have viewed.
  • If you use a mobile device, we may also collect data identifying your mobile device, its settings and specific parameters, physical location, etc.
  • When you place an order, our system records which means and websites you used to make the reservation.
  • The data listed is stored in the Website’s database.
  • Under certain circumstances, the Website may use cookies and other similar tools, which are small files sent to your computer. These tools are necessary for the smooth and proper functioning of the Website, including for collecting statistical data on the use of the Website, for confirming data, for adapting the Website to your personal preferences, and for protecting information.

Use of information

  • By submitting your data to the Website, you thereby give your consent to the following: The Site and/or a person acting with its knowledge and consent has the right to contact you by email or other means of communication, offer you advertising materials regarding goods and/or services and/or promotions and/or events of the Site or its business partners, as well as any other information that, in the opinion of the Site, may be of interest to the User. The User may, at any time, at their own discretion, be removed from the mailing list and/or from the Site’s database. Each message sent contains the relevant instructions. In addition, you have the right to contact the Site administration at any time with a request to delete your data from the database.
  • When placing an order through the Booking System, the personal data entered in the form is sent to the relevant Hotel, as is additional information about the order and use of the Website. This is done, in particular, to identify and prevent fraudulent activity. Please note that the Hotel may use such information. We recommend that you familiarize yourself with the privacy policy of the Hotel itself.
  • The Website may transfer information to third parties without the User’s permission only in accordance with the Terms of Use and/or the Privacy and Information Protection Policy. Exceptions are cases where disclosure of information is required by law and/or court order.
  • In addition, the Website reserves the right to use the information collected for monitoring, control, updating, improvement, analysis, and drawing conclusions, as well as for statistical purposes.

Options available to Users

  • The Site takes various measures to maintain the confidentiality of the information it stores and to protect the privacy of Users. However, the Site cannot guarantee complete and absolute protection and cannot completely exclude the possibility of disclosure of information as a result of malicious action or attack on the Site. If you object to the storage of information about you and/or your use of the Site, please do not use the Site.
  • If you do not want certain information about you to be stored, please do not provide your personal data and/or use the services of the Website in any form.
  • If you want your data to be deleted from the Website database, you have the right to contact the Website administration at any time with a corresponding request.
  • If you do not want to receive cookies or do not want the Site to collect information about you, you can change your browser settings accordingly or stop using the Site. Please note that if you block cookies, some features on the Site may not work properly.